Terms and Conditions

Definitions

Soirees by Starling refers to Soirees by Starling Events and Packages.

Client refers to any individual, firm, or corporation hiring equipment or appointing services from Soirees by Starling.

Equipment refers to all equipment supplied to the Client by Soirees by Starling.

Event Date is the day of the event advised by the Client to Soirees by Starling.

Duration is the total time the Client will have the Equipment for hire in their possession, as agreed with Soirees by Starling.

1. Bookings

a) Hire of Equipment and the provision of services to the Client on a specified event date will not be confirmed until a booking fee of CI$500 or such other amount as determined by Soirees by Starling and communicated to the Client has been received by Soirees by Starling and confirmation of the booking has been provided by Soirees by Starling to the Client.

b) By paying a booking fee, the Client agrees to these Terms & Conditions of hire.

c) Holiday Surcharge - A 10% surcharge applies on holiday periods.

2. Quotations

All quotes expire within 3 days. Soirees by Starling reserves the right to adjust prices on any piece of Equipment once the original quote has expired. A quotation does not secure the Equipment or Event Date until the deposit has been paid.

3. Final Payment

a) The final balance of the invoice is due 5 days prior to the event date (where possible, variations will be made in the 1 week prior). These funds may be transferred via transfer. Bookings will not go ahead until full payment has been received. The final balance must be cleared in Soirees by Starling’s account prior to the event date. Guest numbers may be increased at any time up until 3 days prior to the event date (subject to availability).

4. Deposit

A deposit may be required for hires, unless otherwise agreed by Soirees by Starling. The deposit will be refunded upon return of Equipment in its original condition, less any charges incurred for missing, broken or damaged items. Please allow up to 48 hours after return of Equipment to allow Soirees by Starling to thoroughly check each piece and refund the deposit. Items that are damaged or destroyed are charged at full replacement value. If the replacement amount exceeds the deposit paid, the client is liable to pay Soirees by Starling the difference. Soirees by Starling will issue the client an invoice which is payable within 7 days.

5. Weather

Soirees by Starling has a strict weather policy and will not set up outdoors if rain is predicted during the event time, or if the ground is too wet from inclement weather in the lead up to the event time. Extreme heat and dangerous winds are also conditions under which Soirees by Starling may refuse to work outdoors. The Client is strongly advised to have a backup venue available or to make such provisions as necessary in the event of poor weather as all cancellations, for any reason, are subject to the cancellation policy (Clause 10).

6. Venue

a) Soirees by Starling Events and Packages are located in the Cayman Islands (Grand Cayman, Little Cayman, and Cayman Brac). Travel to set up in Little Cayman and Cayman Brac will be applied for set ups beyond this and will be provided on the quote. Charges may apply for difficult to access locations as deemed by Soirees by Starling Events and Packages.

b) Except where Soirees by Starling has agreed to provide full event management, they take no responsibility for issues arising from the Client’s choice of venue. Parks, council grounds, and private venues have rules and requirements around the hosting of events on their property and it is the Client’s responsibility for ensuring the requested set up does not breach conditions set by the owner or custodian of the Client’s chosen venue.

c) By requesting Soirees by Starling to provide services to or at a venue, the Client agrees that they have full legal right to the use of the venue in the manner for the purpose for which Soirees by Starling is retained including for the holding of events and the retention of commercial suppliers at the venue and the Client has paid all fees and obtained all licenses or permissions required by law or by the property owner or manager.

d) The Client is responsible for ensuring that suitable parking is available noting that Soirees by Starling conducts deliveries with a standard sized commercial van and clear and safe means of delivery to the venue including level entry and egress or a suitably sized lift and a distance of no greater than 50 meters from the set-up point to the parking spot.

e) The Client must confirm compliance with (c) above at least 48 hours prior to the event.

f) In the event that (c) above is not satisfied owing to the additional time and staff that may be required, an additional delivery fee will be payable by the Client.

g) In the event that Soirees by Starling deems the delivery route to be unsafe it will not be required to make delivery and this agreement will be cancelled by Soirees by Starling for the Client’s breach of (c) above.

h) The Client is liable for any injury, loss, or harm suffered by anyone in connection with the use of the venue or of the equipment provided by Soirees by Starling and the Client will indemnify and keep indemnified Soirees by Starling for any claims, losses, liabilities, fees or charge of any kind in connection with the event unless arising due to the negligence of Soirees by Starling.

7. Missing, Broken & Damaged Equipment

a) The Client accepts all equipment in the condition it is provided and will ensure that the equipment is treated with all due care.

b) The Client is liable for any loss or damage to equipment from the time it is handed over to the Client and agrees to reimburse Soirees by Starling for the cost of repair or replacement of equipment lost or damaged during the period between hand over of the equipment to the Client and collection of the equipment by Soirees by Starling regardless of when such loss or damaged is ascertained.

8. Duration Period

a) In the Soirees by Starling Event Package options, the minimum hire/duration is 1.5 hours and the maximum duration/hire is 18 hours unless otherwise agreed with Soirees by Starling. If you require hire for a longer period additional fees may apply.

b) Delays in returning the equipment or providing access for the pickup of the equipment will incur a late fee of 25% of the total order per day, unless otherwise agreed with Soirees by Starling. Soirees by Starling will issue the client an invoice which is payable within 7 days.

9. Third Party Providers

On occasion Soirees by Starling needs to work with third party providers. If this is the case, the Client will be advised. Fees from these providers are charged directly from Soirees by Starling and the Client will deal directly with Soirees by Starling in regard to any third party services which are arranged for the Client’s event. All Equipment and services provided by a third party supplier are covered under these terms and conditions and are subject to the same guarantees and penalties. Third party providers include, but are not limited to, caterers, equipment and party hire, marquee and tent provision, furniture hire, and event contractors. Soirees by Starling shall in no way be held responsible or accountable for any damage, injury, death or loss of income caused to the Client by third party providers. All equipment is hired and is the responsibility of the Client while in the Client’s possession.

10. Cancellation

a) A booking fee of $500 or such other amount as determined by Soirees by Starling and communicated to the Client is required to secure all bookings.

b) This booking fee is non-refundable.

c) Soirees by Starling operates under a strict no cancellations policy meaning that fees received by Soirees by Starling are strictly non-refundable. This is because once the booking fee has been received by Soirees by Starling, the date and agreed equipment has been secured by the Client precluding Soirees by Starling from engaging with other clients. Once the balance of the fee is received, Soirees by Starling incurs staff and other costs in direct connection with the Client’s booking.

d) The client must inform Soirees by Starling if they wish to postpone the event due to adverse weather forecast for the day of the event. You must give 72 hours notice to Soirees by Starling if you wish to postpone the event due to adverse weather forecast for the day. Notice less than 72 hours will result in the full booking fee being forfeited. If at the time of rebooking, any costs have increased, client will be required to pay the difference. A rebooking fee may be incurred at the discretion of Soirees by Starling.

e) Where the Client chooses to postpone with less than 72 hours notice (due to adverse weather forecast), the entire booking fee will be forfeited. In such cases, any perishables including food and fresh flowers ordered by the Client can be collected by the Client.

f) If Soirees by Starling determines at its absolute discretion that an event cannot take place outdoors due to adverse conditions that would unfairly impact staff and cause damage to equipment, this will be deemed a postponement in accordance with subsection (d) above unless the client is able to secure a suitable alternate indoor venue within 20km of the original venue.

11. Liability

Soirees by Starling shall in no way be held responsible or accountable for any damage, injury, death, or loss of income caused to the Client, any third parties or properties due to the hire of Equipment or services provided by Soirees by Starling. All equipment is hired and is the responsibility of the Client until returned to Soirees by Starling.

12. Marketing

Soirees by Starling may on occasion send marketing emails to anyone who has placed an enquiry via soireesbystarling.com.

13. Force Majeure

a) In the highly unlikely circumstances of an unexpected event occurring that prevents Soirees by Starling from providing the services agreed, Soirees by Starling will notify the Client of the cancellation with as much notice as possible and will provide a full refund.

b) In the event that a public health order or legislation expressly prohibits the holding of the event and no alternative arrangements can reasonably be made to satisfy the requirements of the public health order or legislation, the Client shall not be liable for the final payment, however, the booking fee will remain non-refundable.